Let's change it! Online registration is quick and easy. Click on Register online and fill in the registration form with your first and last name, date of birth, permanent address and email address and click "Continue".
We will send you an email link for the first login to your newly created customer account. Congratulations, you already have a customer account and you can continue by adding consumption points.
Great! Add your electricity and gas consumption points in your customer account using a simple online form and we will then send you a contract for signing together with a prepaid response envelope in which you send back one signed copy of the contract.
After we receive your signed contract, we will gladly arrange everything for you, including giving notice to your current supplier. You can follow the change of supplier in your customer account.
In the consumption point settings, select the consumption point you wish to edit. Then simply edit the amount of the monthly payment to match your current consumption.
TIP! You can also change your overpayment bank account number or payment method in the same spot.
You can edit your phone number, email, permanent address and your login details in the Customer Account Settings (gear at the top right).
Great! Add your electricity and gas consumption points in your customer account using a simple online form and we will then send you a contract for signing together with a prepaid response envelope. We also need a copy of the audit report sent electronically or by mail together with the signed contract. After your signed contract and audit report are delivered, we will arrange everything for you.
How long it takes? Usually 10 days after we receive all necessary documents.
TIP! Don't you have a distribution connection agreement yet? Tell us about it and we will be happy to procure it for you.
Let's change it! Online registration is quick and easy. Click on Register online and fill in the registration form with your first and last name, date of birth, permanent address and email address and click "Continue".
We will send you an email link for the first login to your newly created customer account. Congratulations, you already have a customer account and you can continue by adding consumption points.
It's simple. Register online, attach a electricity or gas transfer protocol with meter readings and don't forget to let us know that this is a transcript. We will take care of everything for you.
How long will the customer change take? If we have all the documents, the change will usually take a week from the conclusion of the contract.
After confirming the entered data, we will send you an email link to log in to your newly created customer account.
I have a customer account! Add your electricity and gas consumption points in your customer account using a simple online form and we will then send you a contract for signing. Together with the signed contract, send us a proof of use of the property (such as an extract from the land register, lease agreement, etc.) and handover protocol signed by the seller and the buyer, we will arrange everything else for you.
How long does it take to change a customer? If we have all the documents, the change usually takes 30 days from the conclusion of the contract.
It's simple. Arrange with the new property owner to register online and attach the electricity or gas handover protocol, in which we will find the meter readings. We will solve everything for you.
How long will the customer change take? If we have all the documents, the change will usually take a week from the conclusion of the contract.
How long does it take to terminate the contract? Usually 15 working days from delivery of all documents.
Changing supplier will not interrupt electricity or gas supply, nor will the electricity or gas meter be changed. You will be billed at the same dates as before.
If any supplier loses the right or option to supply electricity or gas or terminates the supply, you will be automatically connected to the "supplier of last resort" without any interruption of supply. This is currently the dominant supplier within the distribution area.
The change of supplier does not change the relevant distribution company. Consumption will continue to be billed at the time you are used to. You can also find the date of reading in your customer account in the overview of supply points.
Change of supplier is legally free of charge. We encourage customers to be wary about door-to-door vendors who promise to forgive switching fees that do not actually exist. The customer has the right to change suppliers at any time, subject to the relevant notice periods.
Customers who choose to send their documents electronically and pay invoices by payment transfer are given a PREMIUM contract type without monthly fees. If the customer sets up sending of documents by post or payment of invoices by postal order, he will be assigned the type of contract STANDARD. The monthly fee of CZK 20 reflects higher costs associated with the preparation and distribution of documents.
You can edit your contract details in your customer account. We will be pleased to advise you on logging in to your customer account by sending an email to info@fonergy.cz or.
In the login table on the "My Account" page, click "I don't know my login information". Enter the email address you used to register and we will then send you an email with your login and a link to set a new password.
The distributor is the territorially competent distribution system operator, which includes metering equipment, power lines, etc. The Distributor is only one in the given location and cannot be changed.
The supplier, on the other hand, is an electricity and / or gas trader who supplies electricity or gas to the final customer and to whom the customer pays down payments for the supply of this commodity. The customer is free to choose any supplier.
Invoices can be paid by postal order or payment transfer.
Energy Regulatory Office
Masarykovo namesti 5, 586 01 Jihlava
Phone: +420 564 578 666
www: http://www.eru.cz
E-mail: podatelna@eru.cz
